✓ Our case
App store · Unauthorised purchase · $150+
A 7-year-old, $150 in microtransactions, and “all sales final”
- What happened
- A child got past the tablet passcode and made over $150 in in-app purchases.
- What they said first
- “Digital sales are final.”
- What worked
- Organizing the details into a clear, properly prepared request.
- Result
- Refunded in 3 days
The lesson: “All sales final” is a policy, not the last word on a purchase you never authorised.
“My 7-year-old bypassed my tablet's passcode and racked up over $150 in microtransactions. App store support said digital sales were final. Jon helped me organize the details and prepare my request. Three days later the money was back.”Jason T.
✓ Our case
PC game store · Game wouldn't run · $70
A game that crashed on launch, auto-denied for “too much playtime”
- What happened
- The game crashed every time it opened. It was left running during troubleshooting.
- What they said first
- Refund automatically denied for exceeding the playtime limit.
- What worked
- Identifying the strongest points: the time on record was troubleshooting, not play.
- Result
- $70 refunded
The lesson: An automatic denial is a system rule, not a person's decision. Explaining what the numbers actually mean can change it.
“I bought a PC game that crashed every time I opened it. Because I'd left it running while troubleshooting, my refund was auto-denied for exceeding the playtime limit. Jon helped me identify the strongest points. I got my $70 back.”Marcus L.
✓ Our case
Online course · Guarantee not honoured
A “30-day guarantee” with conditions nobody mentioned
- What happened
- Enrolled during a live launch. The 30-day guarantee turned out to have conditions that weren't mentioned upfront.
- What worked
- Pointing to the specific promise that wasn't kept.
- Result
- Refunded within a week
The lesson: Quote the exact promise. A specific broken promise is much harder to refuse than a general complaint.
“I enrolled in an online course during a live-launch push and the ‘30-day guarantee’ turned out to have conditions nobody mentioned upfront. Jon helped me point to the specific promise that wasn't kept. Refunded within a week.”Dana R.
✓ Our case
SaaS subscription · Billing error
Double-charged, and no way to reach a person
- What happened
- Charged twice for a SaaS tool her team uses.
- What made it hard
- Reaching an actual person at the software company.
- What worked
- Organizing the situation into one clear request.
- Result
- Duplicate charge reversed
The lesson: Billing errors are about presentation, not persuasion. Make the mistake easy to see and easy to fix.
“I was double-charged for a SaaS tool my team uses, and reaching an actual person at the software company was a nightmare. Jon helped me organize the situation into a clear request, and the duplicate charge was reversed.”Priya K.
