Charged twice for a SaaS subscription? Here's where you stand.
Duplicate charges and “I cancelled but got billed anyway” are some of the clearest refund cases there are — if you can show the timeline. Answer six questions and get a real score, free, in 90 seconds.
Already sure of your case? Write your refund request free. No documents needed.
Why these get denied anyway
Duplicate charges and failed cancellations should be easy wins, but support teams are often scripted to point you to a “no refunds on used service” policy that doesn't actually apply to billing errors. The fix isn't arguing harder — it's showing the specific dates: when you cancelled, when you were still charged, and what the tool's own terms say about that gap.
If you paid by credit card, U.S. federal law gives you a real backstop here. The Fair Credit Billing Act lets you dispute charges that are for the wrong amount, posted on the wrong date, or billed after you'd already cancelled — and it requires your card issuer to investigate rather than just take the merchant's word for it. That dispute has to be raised in writing within 60 days of the statement that shows the error, so timing matters.
The rules around auto-renewing subscriptions themselves have been in flux. The FTC finalized a “click-to-cancel” rule in October 2024 that would have required cancellation to be as easy as sign-up, but a federal appeals court vacated that specific rule in July 2025 over a procedural issue with how the FTC adopted it. That doesn't remove your protection, though — the older Negative Option Rule the FTC has enforced since the 1970s is still in effect, and several states, including California, have their own auto-renewal disclosure laws that remain fully enforceable regardless of what happens at the federal level.
None of this guarantees a SaaS company will say yes. It does mean that “we don't do refunds” is a company policy, not a law — and when the charge itself is the problem (duplicate billing, billing after cancellation), you're arguing from a documented error, not asking for a favor.
“I was double-charged for a SaaS tool my team uses, and reaching an actual person at the software company was a nightmare. Jon helped me organize the situation into a clear request, and the duplicate charge was reversed.”
What happens after your score
You only pay if the score says there's something worth pursuing.
Get your score
Free, instantly. Including an honest "don't bother" if that's the answer.
Send your evidence
Receipt, emails, screenshots, and whatever the merchant told you.
Nothing goes out unchecked
Not a template. If it's weaker than your score suggested, you're refunded.
You send the request
In your own name, to the merchant. You stay in control throughout.
What we handle
WORTH CHECKING
- Duplicate charges
- Billed after cancellation
- Undisclosed auto-renewals
- Billed for a plan you didn't select
NOT A FIT
- You used the tool for months and just decided it's not worth it anymore
Sources
This isn't legal advice — it's background on the policies and rules involved. Always check the current terms of the platform or lender you're dealing with.
Other refund situations
Different purchase, same six-question score. Pick the closest case.
Course “guarantee” not what it seemed?
Undisclosed conditions on a refund guarantee are a solid, specific case to make.
A kid got into your account?
“All sales are final” isn't always the last word on unauthorized purchases.
Auto-denied for “too much playtime”?
If the time on record doesn't reflect actual play, that's worth making a case over.
Find out where you stand
Six questions. Ninety seconds. No email, no payment to see your score. $8 if you want the request written — refunded either way.