Refund guides, by situation
Different purchases get denied for different reasons. Find the one closest to yours.
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Type in what happened and get a clear refund request, ready to send. No documents to upload, and nothing leaves your browser.
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SaaS & subscriptions
Charged twice, or billed after you cancelled?
Duplicate charges and failed cancellations are some of the clearest refund cases there are.
Check this case →
Online courses
Course “guarantee” not what it seemed?
Undisclosed conditions on a refund guarantee are a solid, specific case to make.
Check this case →
App store & mobile
A kid got into your account?
“All sales are final” isn't always the last word on unauthorized purchases.
Check this case →
PC & console games
Auto-denied for “too much playtime”?
If the time on record doesn't reflect actual play, that's worth making a case over.
Check this case →
Not sure which one fits?
The six-question score works for any digital purchase — pick the closest guide or just start here.