Terms of Service

Last updated: September 10, 2026

Refund Fairy is a case-assessment and refund-request-writing service. These terms explain what you're agreeing to when you use the free score, pay the $8 fee, or otherwise use this site. Please read them before paying anything.

1. What Refund Fairy does — and doesn't do

Refund Fairy helps you understand how strong your refund case is, based on the answers you give us, and — if you choose to pay — writes a refund request for you to send yourself, in your own name, to the merchant or platform involved.

We are not a law firm, and nothing we provide is legal advice.
We do not contact merchants, banks, or payment processors on your behalf. You send the request yourself.
We do not guarantee any refund will be approved. Our score reflects how strong we believe your case is based on what you tell us — it is an assessment, not a promise of outcome.

2. The free score

Answering our six questions and seeing your score costs nothing and does not require an account, email address, or payment. Your answers are used only to calculate that score and, if you continue, to prepare your written request.

3. The $8 request-writing fee

If you choose to have your refund request written, you pay $8 through our payment processor. In exchange, you receive:

A written refund request, argued using the specific facts of your case
Guidance on what to include and how to send it
A review by a person before it's finalized — if we find your case is weaker than your score suggested once we look closer, we will refund the $8 and tell you why

How the guarantee actually works: If you send the request we write and the merchant refuses your refund, we refund your $8 — no conditions attached. If the merchant approves your refund, the $8 is not automatically refunded — but if you choose to send us honest feedback about your experience (a few sentences, positive or negative), we'll refund the $8 for that too. The refund does not depend on what your feedback says. We will only quote your feedback publicly with your permission, and any feedback we quote will state that you received your fee back. Giving feedback is always optional. If you win and don't want to give any, that's fine, and no refund is owed in that case. This offer is separate from public review sites such as Trustpilot: we never offer anything in exchange for a review there.

4. Your responsibilities

The information and documents you give us (your account of what happened, receipts, screenshots, correspondence) should be accurate and genuinely yours.
We may decline to write a request, or refund your $8 without writing one, if we believe the case is not legitimate, is misrepresented, or is fraudulent.
You are responsible for what you ultimately send to the merchant. We prepare the request; you choose whether and how to send it.

5. No guarantee of outcome

Refund decisions are made entirely by the merchant, platform, or payment processor involved — not by us. A high score or a well-written request improves your odds but cannot guarantee any particular result.

6. Payments and refunds

Payments are processed through a third-party payment provider. We do not store your card or payment account details. Refunds owed under section 3 are issued back through the same payment method within a reasonable time after you notify us of the outcome.

7. Limitation of liability

Refund Fairy is provided as-is, during an early pilot phase. To the extent permitted by law, we are not liable for any loss arising from a refund request being declined, a merchant's response, or your reliance on the score or written request we provide. Our total liability to you is limited to the amount you paid us.

8. Changes to these terms

As this is a pilot product, these terms may be updated as we learn more. Material changes will be reflected here with an updated date.

9. Contact

Questions about these terms, or about a specific case, can be sent to hello@refundfairy.com.

By mail: Refund Fairy, 2509 Astoria Blvd, Ste 1 #1147, Astoria, NY 11102, USA.